When Approval Becomes the Bottleneck
An approval adds value when someone makes a real decision, applies necessary expertise, or accepts meaningful risk. If the reviewer simply acknowledges the request or routinely clicks “approve,” the step may be delay disguised as control. A control should control something.
When the Workaround Becomes the Real Process
The most important process in your business may be the one that is not documented anywhere. Employee workarounds often begin as practical solutions—but once the business depends on them, they can hide delays, fragmented data, security gaps, and single points of failure.